AskBiggy Privacy Policy

Effective date: [20/05/2025]

At AskBiggy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

AskBiggy is a community-focused organisation that connects individuals with volunteering, training, and work opportunities. Our website is: [www.askbiggy.co.uk].

2. What Information We Collect

We may collect the following information from you:

• Name, contact details (email, phone number)
• Information you provide through forms (e.g. to sign up, request support, or volunteer)
• Any documents you upload (e.g. CVs, ID for DBS checks)
• Website usage data through cookies or analytics tools

3. How We Use Your Information

We use your information to:

• Provide the services you’ve requested
• Contact you about opportunities or updates
• Help you with volunteering, DBS checks, training, or employment pathways
• Improve our website and services
• Comply with legal obligations (e.g. safeguarding, record keeping)

4. AI-Generated Support

Some parts of AskBiggy’s service—including support with writing, form-filling, or advice—may involve the use of artificial intelligence (AI) tools. These tools are used to improve accuracy, speed, and support quality. Personal data shared with AI systems is handled securely and responsibly.

5. Sharing Your Data

We will never sell your data. We may share your information with:

• DBS processing services
• Employers, schools, or partners (with your permission)
• Funding bodies or safeguarding authorities (when legally required)

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct or delete your data
• Withdraw consent
• Object to certain types of processing
• Make a complaint to the Information Commissioner’s Office (ICO)

To exercise any of these rights, email: help@askbiggy.co.uk

7. How We Store Your Data

Your information is stored securely using encrypted systems. Only authorised personnel have access to personal data. We regularly review our data handling and security practices.